Shipping policy
Shipping Policy
Important update regarding international shipping 📦🇪🇺
Due to recent Extended Producer Responsibility (EPR) and packaging legislation across the EU, we have made the difficult decision to pause shipping to a few specific EU countries.
Starting today, we will no longer offer shipping directly to: ❌ Austria, Spain, Portugal, and Finland (and France, if applicable)
Why are we doing this? As a small independent business, the mandatory registration fees and required local legal representation in these specific countries make it financially unviable for us to process small or occasional orders.
What about other countries? We are currently evaluating the requirements and impact for all other EU destinations and will share further updates if anything changes. In the meantime, we continue to ship as normal to the Netherlands, Germany, and our other currently active routes!
We sincerely apologize for any inconvenience this may cause our customers in the affected countries. Should the regulations for small businesses become simpler in the future, we hope to welcome you back again!
Thank you so much for your understanding and continued support! ❤️
Standard Shipping We ship live plants and products throughout the Netherlands and the EU. Shipping costs and delivery times are calculated at checkout based on your location and order size.
Pallet Shipping (Large Orders) If no shipping option appears at checkout, your order is too large or heavy to ship as a standard parcel and will need to be delivered on a pallet.
To receive a shipping quote for pallet delivery, please email us at info@tropicalcentre.com with:
- The plants you would like to order
- Your postcode and country
We will get back to you with a price as soon as possible.
Delivery Times We aim to dispatch orders within 2–5 business days. Actual delivery times depend on your location and the carrier. As live plants are perishable, we do not ship on Fridays to avoid weekend delays.
Damaged or Lost Shipments If your order arrives damaged, please contact us within 48 hours of delivery at info@tropicalcentre.com with photos of the damage. We will work with you to find a suitable solution. For lost shipments, please contact us and we will investigate with the carrier.
Contact info@tropicalcentre.com | +31-(0)77-3747433